Best practices

In this section you'll find a selection of software training best practices based on our experience. Feel inspired!

Base training on individual roles and real life use scenarios. Teach only what they need to know and provide additional resources (like a Knowledge base link) for the curious;
Put the new tool in a broader context. Link TolaData to existing business processes and organization needs;
Use natural language instead of subject matter jargon;
Make the learning environment resemble the work environment. Training should be hands-on, based on real life examples and tasks, practical.

Assess the needs, skills and actively seek feedback from your trainees to adjust the training accordingly;
Identify the most dedicated TolaData users among your learners. They will help you to motivate others after the training;
Make it short and sweet, don’t take too much of your participants’ time;
Cater to additional requests and needs. You don't have to make everything happen, though, but make sure no question remains unanswered.

The more you engage your trainees in the training design process, the more successful it will be;
Engage the learners during the training by asking questions and using active training methods and let them practice;
People learn best when they are allowed space to make and correct their own mistakes. Use our demo site;
Make it collaborative - provide space for peer feedback, questions and discussions as it raises user engagement;
Continuously ask for feedback from users and use it to improve your sessions.

Start small - train one team or department, use the system for one program or project, evaluate and only then move on to training the whole organization.

Keep all materials accessible and in compliance with WCAG 2.0 guidelines;
Keep the training gender responsive (use gender sensitive language), as you want to train all your team members equally.

Best Practices